This complimentary eBook highlights how Atlassian teams use JIRA Software, JIRA Service Desk, Confluence, and HipChat every day to enhance service management across IT, HR, Legal, and of course Customer Service.

Here’s a sneak peak of what's inside:

• Learn how the Atlassian Service Desk team resolves 50% of requests via swarming rather than through email ping pong
• Find out how the Atlassian customer service team reduced “customer friction” by 32% thanks to an innovative and scalable strategy
• Explore how Atlassian tools can help your team provide legendary service.

This eBook is a great read with some great insights, plus it's free so why not download it?